Terms of Service

1. Who can register

You must be at least 18 years old, live in Sri Lanka, and hold a valid National Identity Card or driving licence in your own name. You may register only one seller account, and only for yourself.

2. Registration and approval

• Registration is free. There is no monthly fee.
• The details you give us must be true and current. You must verify a mobile number that belongs to you.
• We review every application and your ID document before an account is opened. We may refuse an application, for example if the details cannot be verified or the number is already linked to an account. We do not have to give a reason.
• Once you are approved, we send your login details by SMS. Keep your password private. You are responsible for anything done through your account, including by staff users you add.

3. How selling works

You find customers yourself, for example on Facebook, TikTok or WhatsApp, and place their orders through your seller account. We hold the stock, pack the order and arrange delivery to your customer. You are an independent seller, not our employee, agent or partner, and you may not make promises on our behalf.

Product availability, prices and the commission on each product are shown in your account and may change at any time. Changes do not affect orders that have already been placed.

4. Orders, delivery and returns

• Check the customer's name, address and phone number before you submit an order. We deliver to the details you give us.
• We may decline or cancel an order, for example if the item is out of stock or the order looks fraudulent. We will tell you if we do.
• Delivery is by courier, island-wide. Delivery times are estimates, not guarantees.
• Delivery charges, cash-on-delivery handling and the treatment of refused or returned parcels follow the rates and rules shown in your account when the order is placed.
• If a customer reports a damaged or wrong item, tell us promptly through your account so we can resolve it.

5. Commission and payment

• Commission is earned only on orders that are delivered and paid for. It is calculated and paid weekly to the bank account saved in your profile.
• We may deduct amounts you owe us, such as charges for returned or refused parcels, from your commission.
• If a payment is wrong in either direction, we will correct it in a later payment.
• You are responsible for any tax that applies to your income.

6. Your responsibilities

When you sell our products you must:

• describe products honestly and not make claims about them that we have not made;
• treat customers fairly and charge them the price you agreed with them;
• not place fake, test or duplicate orders;
• use customers' personal details only to fulfil their orders, keep them secure, and follow Sri Lanka's Personal Data Protection Act, No. 9 of 2022;
• not present yourself as A2Z Dropshipping or use our name or logo in a way that suggests you are us;
• obey all laws that apply to you and your sales.

7. Product images and content

While your account is active, you may use the product images and descriptions in our catalogue to advertise our products. This permission ends when your account closes. You may not use our content for any other purpose or for products bought elsewhere.

8. Suspension and closing an account

You may ask us to close your account at any time. We may suspend or close an account if these terms are broken, if we suspect fraud, or if the account has been inactive for a long time. Commission already earned on completed orders will still be paid, less any amounts you owe us.

9. Liability

We take reasonable care in running our service, but we do not guarantee that it will be uninterrupted or error-free, or that you will make any particular amount of sales. To the extent the law allows, we are not liable for indirect losses or loss of profit, and our total liability to you is limited to the commission due on the orders concerned. Nothing in these terms limits any right you have that the law does not allow to be excluded.

10. Changes and governing law

We may update these terms. The date at the top shows the latest version, and we will tell registered sellers about important changes by SMS or in their account. If you keep selling after a change, you accept the updated terms.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.

11. Contact us

For questions about these terms, call 076 726 7087 or email hello@a2zdropshipping.lk. Our Privacy Policy explains how we handle your personal data.